Reservation Policies for UnseenEgypt.com (A Commercial Name of Camel Transfers and Tours Ltd)
1. Booking Confirmation:
– All tour and airport transfer reservations made through UnseenEgypt.com, a commercial name of Camel Transfers and Tours Ltd, are confirmed only upon receipt of a valid booking via the website or direct communication.
2. Payment Terms:
– Full payment is required at the time of booking unless otherwise specified.
– Payments can be made securely through UnseenEgypt.com’s online payment system or other agreed-upon methods.
3. Cancellation and Refund Policy:
– Cancellations made within 24 hours of the scheduled tour or transfer are subject to a cancellation fee of 100% expect any tour includes a flight tickets or accommodation.
- Cancellations made within 48 hours of the scheduled tours with flight tickets or hotel accommodation are subject to a cancellation fee of 100%
– No refunds will be issued for cancellations made within 24 hours of the scheduled service.
– In case of cancellation due to unforeseen circumstances (e.g., weather conditions), UnseenEgypt.com will provide alternative options or a full refund.
4. Modification of Reservations:
– Requests to modify tour or transfer dates are subject to availability and must be made in writing or through UnseenEgypt.com’s online portal.
– Any additional costs associated with modifications may apply.
5. No-Show Policy:
– Failure to appear at the designated meeting point or airport terminal will be considered a no-show.
– No refunds will be issued for no-shows.
6. Responsibility and Liability:
– UnseenEgypt.com (Camel Transfers and Tours Ltd) is not liable for any loss, injury, or damage to personal property during the tour or transfer.
– Participants are responsible for ensuring they have the appropriate travel insurance coverage.
7. Tour and Transfer Schedules:
– UnseenEgypt.com (Camel Transfers and Tours Ltd) reserves the right to modify tour and transfer schedules due to unforeseen circumstances, including but not limited to weather conditions, strikes, or other operational factors.
8. Child Policy:
- Infants: Children below the age of 2 years may travel for free if they share a seat with a paying adult. However, any additional costs for meals, entrance fees, or other related expenses will be the responsibility of the accompanying adult.
- Children’s Age Range: The age range considered for child pricing is typically between 3 and 12 years old. Exact age brackets and applicable discounts are specified for each tour on UnseenEgypt.com.
- Child Seat Availability: If a child requires a separate seat due to age or safety regulations, it must be specified during the booking process. Additional charges may apply for an extra seat.
- Proof of Age: For child bookings, a valid proof of age (such as a passport or birth certificate) may be requested to confirm eligibility for child pricing.
- Age-Appropriate Activities: Some tours may have age restrictions for certain activities or attractions. Please check the tour details on UnseenEgypt.com or contact our customer service for specific information regarding age-appropriate activities.
- Parental Responsibility: Parents or guardians are responsible for ensuring that their children adhere to safety guidelines and behavioral expectations during the tour. Camel Transfers and Tours Ltd reserves the right to limit or restrict participation based on safety considerations.
- Group Tours: Child policies may vary for group tours, and specific guidelines will be communicated during the booking process or upon inquiry.
9. Complaints and Feedback:
– Any complaints or feedback regarding our services should be communicated to Unseen Egypt Tour ( complains@unseenegypt.com ) promptly, and we will strive to address and resolve the issue in a timely manner.
By booking with UnseenEgypt.com, you agree to adhere to the above reservation policies. UnseenEgypt.com (Camel Transfers and Tours Ltd) reserves the right to update these policies as needed.
